When You Can Expect a Reply
Typical response within 24 business hours
We understand that tracking issues can be stressful. Our dedicated support specialists work diligently to provide updates on your hardware shipments as quickly as possible. For email and form submissions, we aim to get back to you within one business day.
Contact Our Support Team
Email Support
Prefer writing? Send us a detailed email and our team will investigate your carrier updates thoroughly.
Support Form
Submit a formal inquiry directly through our tracking issue form located below on this page.
Inquiry Form
Please fill out the form below with your order details so we can investigate any tracking or delivery issues as quickly as possible.
Tracking & Delivery FAQs
Why hasn't my tracking updated in 48 hours?
Tracking delays are common during transit as packages move between hubs. It can take up to 2 business days for a carrier to scan and update the status.
What should I do if my package is marked as delivered but not received?
Please check with neighbors or your building manager first. Sometimes carriers mark items delivered slightly early. If it doesn't appear within 24 hours, contact us immediately.
Do you provide insurance for hardware in transit?
Yes, all LoopTech shipments include comprehensive shipping protection. If your hardware is damaged during delivery, our verification team will handle the claim for you.